FAQ
Quick answers.
Practical answers about delivery, gift wrap, personalisation, and returns.
Ready-to-order pieces ship within 3–10 business days across the UAE. GCC delivery on request.
Every piece arrives in our signature walnut box with ivory linen and a bronze wax seal — no extra charge.
Yes — monograms, initials, and handwritten cards are included. Add a note at checkout or in your bespoke request.
Yes. Open the product page and tap Customise this piece. We reply within 24 hours.
All major cards via Stripe. Bank transfer for corporate orders.
Yes, by appointment. Email concierge@zahaab.ae or WhatsApp us.
Ready-to-order pieces in original packaging can be returned within 14 days. Bespoke and engraved pieces are final sale.
From 5 recipients for executive tiers, from 50 for branded programmes. No upper limit.
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